Open Enrollment

Monday, November 30 through Friday, December 4

Open enrollment ends on Friday, December 4 at 11:59 p.m., and elections are effective on January 1, 2021.  The 2021 Open Enrollment Guide is available here, and the Open Enrollment PowerPoint is available here.  Please review both resources for more information on the medical plan change for next year.

Now is your opportunity to make changes to your benefits for next year.  Mid-year benefit changes are not permitted during the year without a Qualifying Life Event. Even if you are not making changes to your plans or coverage levels, we encourage you to review your personal information and life insurance beneficiary information at this time by calling the Benefits Service Center or accessing the online portal. Finally, please retain your Confirmation Statement for your records following open enrollment. If you complete an active enrollment election, you will receive a statement via email if we have an email address on record.

Note: A new medical plan is being offered for 2021. Please review the plan information carefully and call the Benefits Service Center if you have any questions.


Benefits Service Center Hours

  • Monday through Thursday: 8:00 a.m.  - 6:00 p.m.
  • Friday: 8:00 a.m. - 5:00 p.m.

Important Reminders

The plan year is January 1 - December 31.  After you complete your enrollment, you will receive a Confirmation Statement via email. Please review this statement and contact the Benefits Service Center should you have any questions.

  • It is important that your life insurance beneficiary information is accurate!  You will have the opportunity to review and update this information during your enrollment.
  • You have the opportunity to learn more about your benefits and ask questions during your enrollment by calling the Benefits Service Center.
  • Be sure to have the SSNs for all dependents you wish to cover on your benefit plans.


ERISA Disclosure
If you would like to receive a paper copy of your plan documents, please contact the Jim Ellis Benefits Service Center at 770-295-1100.  Benefit plan documents can also be found on the Resources page.

ID Cards

Medical Plan Members: One SimplePay IDcard is provided for medical and pharmacy coverage.  New ID Cards will be issued by SimplePay by late December.


Dental and / or Vision Plan Members: One Anthem ID card is provided for dental and vision coverage (if applicable).  ID Cards will be issued by Anthem by late December.

Enrollment Instructions

Call the Benefits Service Center at 770-295-1100 or access the Enrollment Portal.

  • Telephonic Enrollment: The Jim Ellis Benefits Service Center is available Monday - Thursday from 8am to 6pm and Friday from 8am - 5pm.  You can speak with a trained Benefits Specialist who will answer your benefits questions and complete your enrollment.  English and Spanish Benefits Specialists are available to assist you.
  • On-line Enrollment: Access the Enrollment Portal.  Click "Forgot your username" link.  Enter your personal information as requested and create your case-sensitive password.  Then, you will return to the login screen and enter your last name + date of birth (mmddyyyy) as your User ID, and then your newly created case-sensitive password.
  • You will receive a Confirmation Statement via email following the completion of your enrollment.